The DMV requires a less than 3% error rate to be in good standing with the BPA Program. A processing error ratio in excess of 3% can result in disciplinary action from the DMV, and possible termination from the BPA Program.
The Top 1% Club was created for DMV administrators and processors who value their dealership, and show excellence in their work when processing all DMV transactions. They are always looking to improve and learn, have achieved a less than 1% error ratio. Simply put, they are “the best of the best” in what they do to keep their dealership profitable and compliant.