AVRS Recipient of 2016 Stevie Award for Customer Service Department of the Year

AVRS Receives Customer Service Awards for Three Consecutive Years

AVRS is proud to be named a winner in the 14th annual Stevie American Business Awards for Customer Service Department of the Year, and the recipient of the coveted Stevie Award, three consecutive years in a row.

AVRS is the first and only California DMV first line service provider to receive national recognition for customer support. The customer support team at AVRS is a California-based team of registration experts with over 100 years of experience who assist clients with all aspects of DMV registration services.

The role of the customer service team is to offer assistance and support for the AVRS software platform for over 2500 customers in California.

According to Scott Dudley, Vice President of Operations at AVRS, “This year, more than ever, we provided our customers with outstanding support in every way possible; enabling them to process complex and difficult transactions; quickly, efficiently and compliantly. This included telephone support, live screen sharing, video support, hover help and one-on-one in-person training.”

The award was presented by the Stevie American Business Awards, a premier business awards program in the United States, that has award categories to recognize achievement in every business function including, customer service.

Dudley went on to state, “We are honored and proud to win this award three consecutive years in a row and with the coming addition of live chat support we expect to further enhance our customer service and support for our rapidly growing client base.”

Entries were considered in over 15 categories for customer service, in a variety of business sizes, industries, and sectors.

Finalists were determined by the average scores of over 50 professionals in the United States, acting as preliminary judges. More than 500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition.

For more information or to schedule an interview with AVRS senior management, please contact Mark Kithcart at 707.658.4100.

Additional information regarding the Stevie Awards can be found using the link:

stevieawards.com/aba/2016-customer-service-award-winners

About AVRS

AVRS is a pioneer in developing technology for the California DMV Business Partner Automation program. With a focus on efficiency and ease of use, modern technology has been utilized to bring an unrivaled web-based solution to the registration marketplace.

All of this is backed by award winning customer support and an expert training team making AVRS your complete solution for DMV processing. For more information, visit www.avrs.com.

About Stevie Awards

The Stevie® Awards are the world’s premier business awards. They were created in 2002 to honor and generate public recognition of the achievements and positive contributions of organizations and working professionals worldwide. In short order the Stevie has become one of the world’s most coveted prizes.

There are seven Stevie Awards programs, each with its own focus, list of categories, and schedule.

The American Business Awards are open to all organizations operating in the U.S.A., and feature a wide variety of categories to recognize achievement in every facet of the workplace. For more information, visit stevieawards.com/aba.

Sycamore Shell

As a business owner I am thankful we decided to use AVRS as our BPA service provider. Their interface is simple and straightforward. Training was hands-on and in-depth. Their support is streamlined with options of either calling in or using the live chat feature. Agents are always helpful and able to guide us through the more complicated transactions. All-in-all I would highly recommend AVRS for any business that wants to be part of the BPA program.

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Sycamore Shell

Simi Valley CA

Community Volkswagen

"We love working with AVRS and our account executive! The F&I Checklist is a useful tool for both F&I and our DMV Clerk. The auto-populated DMV forms also help us save a lot of time."

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Community Volkswagen

Hyundai San Luis Obispo

"I have used other platforms at several different dealerships and hands down AVRS is the best one I have used. AVRS is very user friendly and very helpful support. Rhonda Sweetser is our Rep and I always rave about her, super knowledgeable and very easy to work with. Thanks for the great support."

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Sales Manager, Alex Rayas

Hyundai San Luis Obispo

Borjon Auto Center

"We have had the greatest experience with AVRS over the past 5 years. The information and the support that has been available to us has been very beneficial for our entire team. Our representative is amazing to say the least. The customer service we receive from her is top notch! She has been beyond helpful and supportive on numerous occasions. Overall, we are super grateful and extremely satisfied with the service we receive from AVRS."

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Office Manager, Becky Gomez

Borjon Auto Center

Honda of Hayward

"The AVRS Transaction handouts at the last seminar are such a valuable asset and tool for me. The information that tells you exactly how to input to the BPA is awesome! I look forward to attending the next seminar. I always walk away with valuable information and learn something new every time. Thank you all for the outstanding support you have given me."

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Stephanie Stone

Honda of Hayward

Toyota of Orange, The Wilson Automotive Group

“I feel AVRS is a leader in the industry. When we have questions, they have answers.”

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DMV Processor

Sandy

Moss Bros Auto Group

“We have used other EVR company’s in the past and I have always had to be a back-up for my DMV team. With AVRS, I can focus on being an office manager, and still know my DMV team is covered. The information accessible to them, along with the first-hand support is incredible.

I personally have had experience with many EVR companies as a DMV clerk. AVRS has the best technology, information, and support.

My DMV team is more productive, and of course, this makes me more productive.”

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Office Manager

Alaina Sublett

Stevens Creek BMW

“I am new to processing DMV for my dealership, AVRS has been very helpful to me. The Live Chat is especially helpful and I have used it several times over the past few months. Sometimes I use it just to be sure I’m processing something correctly or to find out how it should be processed. Either way, the employees listen, ask me questions then give me the answer I need. They have never made me feel like I’m asking a dumb question. I appreciate the service very much.”

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DMV Processor

Clara Brownsord

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